Our goal is to offer you the best shipping service, no matter where you live. Every day, we deliver to thousands of customers across the world to your door, ensuring that we always provide the very highest levels of responsiveness to you.
We have a very simple shipping structure to benefit our loyal customers.
Which allows us to OFFER FREE SHIPPING* on all the Mainland UK customers without the restriction of a Minimum Spent.
However, postcode restrictions do apply*.
Below, we’ve answered your most frequently asked questions about our home delivery options.
There are a range of delivery options available.
UK delivery FREE* (NO Minimum Spent)
Up to 3-5 working days – FREE (Mainland UK Only With Postcodes Restrictions)
24 Hours Express Shipping is available at an additional cost of £8.99.
*Orders over 10kg may incur extra shipping costs.
Due to unprecedented volumes we are working as hard as we can and putting in extra hours to fulfil your orders as soon as possible, hoping we can achieve sooner delivery times for you. Apologies for any inconvenience caused.
How long will delivery take?
Standard delivery can take up to 3-5 working days.
Delivery to certain areas including Aberdeen, Scottish Highlands, Isle of Man, Isles of Scilly and Northern Ireland may take up to 8-10 working days.
Postcodes restrictions apply*
Postcodes that fall outside of our standard delivery area and may incur an additional delivery charge are as follows:
AB, BT, D, DD, DG, EH, EX, FK, G, GY, HS, IM, IV, JE, KA, KW, KY, ML, PA, PH, PL, TA, TD, TR, TQ and ZE.
This is dependent on the specific product and the postcode for the delivery, you will be advised after we received the order if an additional postage cost is required (If the additional cost of postage is not agreed by the buyer than we retain the right to cancel the order).
FREE Delivery is to mainland UK only.
Do you deliver abroad?
Unfortunately, currently we are not offering any international postage.
How long till I get my order?
We know it’s annoying having to wait but patience is a virtue and it’ll so be worth it when you get all your goodies! Just check out our shipping & delivery information page for a timescale for your chosen delivery.
Can I track my order?
Yes absolutely – When you place your order, we will include all your tracking information you need in your order confirmation email.
Can I cancel my order?
Not sure why you’d want to, but these things happen! Just submit an email at email@example.com to cancel straight away as once its dispatched you will have to wait until you receive the parcel and then return it to us for a refund.
I have received an incorrect or faulty item?
We’re so sorry if you have received a faulty or incorrect item – it’s not normal practice but we are only human after all! Please return the item to us following the same procedure as in the Refunds & Returns Policy and we can either exchange for the correct item or cancel your order and don’t worry about the repeat postage costs.
How can I contact you?
We are always happy to help with anything that you haven’t been able to find an answer to above. Just go to the Contact Us page for details of how to get in touch. We aim to respond to queries within a maximum of 48 hours (Monday-Friday) or send us an email at firstname.lastname@example.org.
Please contact us on 0161 272 8822 Monday to Friday 10am to 5:00pm should you have any other queries that have not been answered above.